What is your production time?

Our standard production time varies by product. For products that are in stock, production time is typically 2–5 business days. Promotional products and custom apparel have a slightly longer production time of 7–10 business days.
IMPORTANT REMINDER: Your order will NOT go into production without your approval. Delay in approval will extend production time.

Do you keep my art on file?

Yes! We keep your artwork on file to make reordering and using your art on other products simple and easy!

Where do I send my artwork?

Simply click the "upload artwork" button and we’ll take it from there. You can also send it to SERVICE@TAGSTROPHIES.COM.

Can I specify a PMS color for my imprint?

Yes! Keep in mind however, that in some cases there is an additional charge for this service in order to get the specialized ink if an exact match is required. There are also a few products where, due to the limitations of the imprinting process, exact PMS matching isn’t possible. Your Customer Care Team Member will help you with this. If you don’t require an exact match but would like us to be as close as possible, we’re happy to help. Just let us know which colors we should be working toward in the "additional comments" section in the order process, or just let your team member know.

Use of Trademarks

If we use artwork you have supplied to imprint your product, you are guaranteeing that you have the unrestricted right and authority to use and distribute that artwork.


What if I receive more or less than I ordered?

Typically, in our industry you are charged for any overruns— we don’t! We charge you for only what you ordered. In the unlikely event we ship fewer than ordered, you’ll be charged only for what you received.

Can I change my order?

If you need to change an order after it has been placed on the website, please contact one of our team members immediately. Once an order has been submitted, there may be a fee for any subsequent changes.

Will I see a proof before my order goes into production?

Yes! Unless it is an exact reorder, you always see an e-proof of your item. This must be approved by you before we proceed.

What if my order is incorrect?

If an order arrives incorrect, we will make every effort to correct the item(s) in time for your event. If the problem is due to a TAGS error, we will send new engraving and/or awards as soon as possible and will attempt to make delivery in time for your event. If the problem is due to customer error, we will correct the error for a redo fee plus shipping cost.

How fast will I get my order?

Production times are listed for every item on the site. This is the number of business days it takes to print your item with a single-color imprint after you’ve approved your artwork. The number of days for delivery depends on the shipping method you choose. If you need an item faster than the production time shown or if you have any questions, contact us - we love a challenge and would be happy to help!

How do I know if an item is in stock?

With inventory changing daily these days we cannot guarantee an item to be in stock. We will contact customers immediately for any stocking issues. We appreciate your understanding.

What if my order is damaged?

If your order arrives damaged, we will make every effort to correct the situation. Please check your order carefully and report any damage within 15 days. TAGS will not be responsible for damage caused by shipping companies. Please call customer service as soon as possible for assistance with any problems.

Can I pick up my order?

Yes, orders can be picked up at our Olympia, Washington store location. Select the "pickup" shipping method and we will email you when your order is complete. Visit our Contact Us page for our address and map.


TAGS recognizes your concern about privacy and security on the internet. We want you to be able to place your order with us free of any worry. Click here to view our full privacy policy.


How long does it take to ship?

Shipping times can vary. We have all experienced shipping delays over the last year. We are doing our very best to have your order arrive on time. For RUSH orders, please call first.

What shipping methods do you use?

Our preferred shipping provider is FedEx. For P.O. Box orders, we ship via USPS Priority Mail.

What if my order is delayed, lost or damaged when shipped?

While we are not responsible for any delays or damage caused by shipping companies, your satisfaction is our primary concern. If you experience any shipping problems, please contact us. We will do everything possible to correct the situation.

Billing and Payment

Do you accept purchase orders?

We accept payment with a purchase order for select schools, businesses, government agencies and nonprofit organizations. We require that a numbered and signed purchase order be emailed or mailed to us before we begin production. Please contact our billing department to obtain approval for this payment method.

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