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We value our customers and their privacy. All personal information is used to ensure efficient processing of your order. This information is used by our staff for contacting and identifying customers and their needs. We will not give, sell, rent, or loan any personally identifiable information to any third party, unless we are legally required to do so or you authorize us to do so.
Our site's registration form requires users to give us contact information (like their name and email address). The customer's contact information is used to contact the visitor in the event of a problem when processing an order. For example, problems with credit card verification, product availability, etc. Users have a choice of receiving future mailings during the registration process.
Our site uses an order form for customers to request information, products, and services. We collect visitor's contact information (like their email address), and financial information (like their account or credit card numbers). The customer's contact information is used to get in touch with the visitor when necessary. i.e, in the event there is a problem processing an order, corporate changes, or changes in privacy practices. Financial information that is collected is used to bill the user for products and services. The customer ID numbers are assigned to Web site visitors to verify the user's identity and for use as account numbers in our record system.
This website takes every precaution to protect our users' information. When users submit sensitive information via the website, your information is protected both online and off-line. When our registration/order form asks users to enter sensitive information (such as credit card number), that information is encrypted and protected. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just "surfing".
If you have any questions about the security at our web site, please send an e-mail to firstname.lastname@example.org.
At first I was not very impressed with this company, but almost immediately was proven that people, not machines, still care about their customers and the services they provide.
I heard about this company from a colleague who had done business with them in the past and was pleased with the product they put out. He said he had a little trouble when ordering but was able to get on the phone and get it all worked out. Unfortunately when I went to check out, I was put in the same situation I’ve been in when dealing with other companies as well, with shipping across the country. So I did what I could to explain my situation of a simple email to the company.
Ring ring… Denise Sawatzky (Owner/Operator) of TAGS calls me directly.
After a few short minutes Denise and I had everything worked out and my order was place. I had requested an engraving for my order, and Denise let me know that the Jack, her engraver, would be emailing me a proof to make sure everything looked good before sending my order out. Shortly after, an email from Jack. The proof looked great and it was clear that he did some research to add some small personalized detail, other than the simple verbiage that I provided to them. A very pleasant and welcome surprise.
Denise called again to make sure the proof was good, and shortly after I received another email that my order was shipped!
I wasn’t expecting such amazing and expedited customer service, but this organization gives me faith that there are still companies out there who care about their customers and will do whatever it takes to provide the very best business possible.
Thank you Denise, I will be sure to recommend you all to my friends, family, and colleagues.— Darren Caster, United Stated Marine Corps —